Service and time

Customer support tickets with SLA targets, portal replies, field escalations and CSAT.

• Full ticket lifecycle & internal notes: priority, assignee, linked customer, status workflow (Open → Pending → Resolved → Reopened), and private staff notes that customers never see
• Automated CSAT ratings: resolved tickets invite the customer to rate their experience and leave feedback, feeding team quality reports
• Response & resolution SLA targets: clear countdown timers on every ticket for first reply and full resolution

Client booking links, booking rules, deposits, rentals and API — with zero double-bookings.

• Booking rules, capacity & prep buffers: set duration, preparation/cleanup buffer minutes, minimum advance notice and max party size across rooms, chairs, equipment and staff — concurrency-safe even when 200 people book at once
• Public client booking link & self-manage token: give clients your public booking page link (or embed it on your website) to pick a live slot, receive an iCal (.ics) calendar invite, and reschedule or cancel via a scoped manage link inside your cutoff window
• How bookings confirm & take payments: selecting a slot places a 2-minute atomic hold; free or on-account bookings confirm immediately, while deposit or prepay bookings confirm automatically when your payment provider (Paymob or Stripe) verifies payment and posts a Books receipt

Equipment register, estimates, conflict-free dispatch, mobile execution, van stock and job profitability.

• Customer equipment & warranty register: track model, serial number, installation site, warranty expiry and complete service history per unit
• Itemised service estimates with VAT: quote labour, spare parts, call-out fees and services with country VAT calculation
• Online estimate approval in Customer Portal: customers review and approve quoted estimates online before you dispatch a van